Security matters greatly to both customers and innovation success. Yet there’s little consensus on how much security should be proactively introduced into the customer experience (beyond what is absolutely essential) and the degree to which greater inclusion of security can drive overall success in innovation. This theme came out in several interviews I conducted with…

If I was surprised by the many findings in my latest research report ‘Innovation Speed to Market Report: How Financial Sector Firms Manage Innovation Projects to Meet Timelines and Customer Needs’, I’ll bet you will be too. While many of my studies have a primarily quantitative approach, this one relied solely on IDIs (In Depth Interviews) of leaders…

The Equifax breach has brought security into the spotlight again. As human-centered user advocates, we have a mandate to think not about allaying the fears our users have now, but about reinforcing and supporting good habits and choices when people have forgotten about Equifax. The news was big Equifax, one of three major credit bureaus…

We just released the 2017 Mobile Deposit Benchmark Report, which you can download here. Although this year’s report has some similarities to the 2016 study that received widespread industry coverage, 2017’s report covers the subject from new angles as well. I’m grateful to Mitek Systems for sponsoring the research and to Comrade for supporting the data…

Although the benefits of using a design-led approach to problem solving and innovation are widely publicized, we have found there are common internal obstacles that prevent many organizations from successfully adopting Design Thinking. At Comrade, we partner with clients in the Financial Services, Technology, Government and Nonprofit fields to teach and use Design Thinking techniques…